Return Policy

Returns and Replacements
If, for any reason, Customer is dissatisfied with a purchase from Trolly Innovations LLC, Customer may return the product(s) within thirty (30) days of Customer’s receipt of product(s). Customer must first contact customer service at 1-978-587-1401 for an authorization number and return details, and return the product to Trolly Innovations LLC within thirty (30) days of receipt in order to receive a refund for such product, subject to the terms contained herein. The refund amount shall be the purchase price of the product, less the original shipping and handling costs. Returned products must be received in a resalable condition (unless the products were initially defective) and in the original shipping container or similar, with proof of purchase from Trolly Innovations LLC. Customer will be responsible for shipping charges on returned orders and bear the risk of loss during shipment.

If a product is damaged during delivery to Customer via UPS, Customer must note the extent of the damage on the back of the packing list. Once complete, Customer must forward the form to Trolly Innovations LLC and hold the damaged materials for disposition instructions from Trolly Innovations LLC.

Limited Warranty
This limited warranty starts on the date of Customer’s purchase and lasts for one (1) year (the “Warranty Period”). We warrant that during the Warranty Period, the product(s) will be free from defects in materials and manufacturing. With respect to any defective product(s) during the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product(s) (or the defective part) free of charge, or (b) refund the purchase price of such product(s). We will also pay for shipping and handling fees to return the repaired or replacement product(s) to Customer if we elect to repair or replace the defective product(s). To obtain warranty service, Customer must call our customer service at 1-978-587-1401 during the Warranty Period.

The Warranty Period is not extended if we repair or replace the product(s). We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive. This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use or overloading of the purchased product(s); (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

Customer acknowledges that Trolly Innovations LLC is not the manufacturer of any of the products purchased hereunder, and that Trolly Innovations LLC shall not be liable for any breach of warranty claims or for any damages arising out of the manufacturer’s failure to fulfill its warranty obligations to Customer, if any. The remedies described herein are Customer’s sole and exclusive remedies; Trolly Innovations LLC makes no further warranty to Customer under these Terms and expressly disclaims any and all other warranties, implied or express, including, without limitation, any warranty of merchantability, warranty of non-infringement of intellectual property rights of a third party, warranty of fitness for any particular purpose and any warranties arising from course of dealing or usage of trade. Some states do not allow disclaimers of implied warranties, so certain disclaimers may not apply to Customer. To the extent such warranties cannot be disclaimed under the laws of Customer’s jurisdiction, we limit the duration and remedies of such warranties to the duration of this express limited warranty.

Any description of products or their use or sustainability provided by Trolly Innovations LLC, whether in writing or made orally by Trolly Innovations, and any samples, specifications, bulletins, catalogs, drawings, diagrams, or similar materials used in connection with Trolly Innovations LLC’s sales efforts or Customer’s orders, are for the sole purpose of identifying the products, and shall not be construed as an express warranty.